Refund Policy

Last updated: Saturday, February 14, 2026

Refund Eligibility

Once we receive and inspect your returned item, we’ll notify you about approval status. If approved, refunds are issued to the original payment method.

Refund Timing

Refunds are typically processed within 3–7 business days after return approval. Bank processing times may vary.

Shipping Fees

Original shipping fees are non-refundable unless the return is due to our error or a verified defect.

Partial Refunds

We may issue partial refunds for items returned used, damaged, missing parts, or not in original packaging.

Chargebacks

If you have an issue with your order, please contact us first. Filing a chargeback before contacting us may delay resolution while the case is reviewed.

Contact

Refund questions? Email support@hanadelward.com.